How to fix a Windows Mixed Reality headset that won't wake up

How to fix Windows Mixed Reality headset that won't wake

Windows Mixed Reality (WMR), the PC-based VR organisation, is relatively easy to gear up compared to HTC Vive and Oculus Rift, but you might notwithstanding run into a snag hither and there. One issue ordinarily reported is that the headset doesn't "wake" when it'southward needed and won't evidence any sort of picture on the internal display. If y'all've recently plugged it in or switched ports, a PC restart might take care of the problem. Read on if you're withal stuck with a sleeping headset.

See WMR at Microsoft Store

Ensure Windows 10 is upward to date

The WMR Portal app is a bit finicky, especially when you get-go using other software, like SteamVR, with it. If you're not sure if Windows 10 is upwards to date, it won't hurt to do a quick bank check and download and install anything outstanding.

Right-click the Offset push button.
Click Settings.
Click Update & Security.
Click Windows Update.
Click Check for updates.

If at that place are updates detected, they volition now exist downloaded and installed. A restart of your PC will be required.

Ensure your graphics card driver is upwardly to date

Information technology's possible that your graphics card (GPU) driver isn't up-to-engagement and is thus not working properly. NVIDIA and AMD both have apps that make updates easy. To update drivers in GeForce Feel, follow these steps. Note that AMD'southward Gaming Evolved app has similar steps.

Click the Search Windows field in your taskbar.
Type GeForce.
Click GeForce Experience.
Click the Drivers tab at the peak of the window.
Click either Express installation or Custom installation depending on your preference.

The commuter will now be downloaded and installed.

Updating GPU drivers in Windows ten

Verify your video adapter

If a video adapter or hub is involved in the mix and yous notice that your headset won't wake upward when it should, the problem might exist to do with the adapter. Even if you were using the adapter without upshot at one time, effort removing it, restarting your PC, and trying again without. If the headset works, you'll know information technology's the adapter.

In other cases, where you haven't had any luck getting the video adapter to work with the headset, yous might have a faulty or incompatible adapter. Try using it with a different piece of hardware, and bank check out our guide to using proper adapters with WMR.

How to connect a WMR headset to your PC using adapters

Remove custom resolutions or refresh rates

As reported past Reddit user fikkityfook, a problem with a WMR headset not waking upwardly had to exercise with a custom resolution and refresh charge per unit. In this case, using a DisplayPort to HDMI adapter for a standard desktop monitor was interfering somehow with the headset.

Using the same adapter with the headset — and plugging the desktop monitor direct into the PC's HDMI port — seemed to alleviate the problem, but this wasn't an platonic setup.

The master cause of the issue seems to be a custom resolution that was assuasive for a 70Hz refresh rate on the PC monitor. This was interfering with the signal to the WMR headset, and once prepare back at a native resolution and refresh charge per unit, the headset would wake and display properly.

Lesser line: stick with a resolution and refresh charge per unit native to your PC monitor to avert interference with your WMR headset.

More resources

How to ensure the best VR functioning from your PC
5 reasons to buy Windows Mixed Reality and two reasons to pass

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